Terms of Service and Cancellation Policy

Last updated November 1, 2025

The Terms of Service and Cancellation Policy as outlined below, are intended to offer clarity regarding the nature of our work as well as to state your rights as a registered client or workshop participant, in the event of an unexpected cancellation or unforeseen change. When you sign up for an individual session, workshop or course offered by us, you agree to the following:

Payment for the Session

Payment is requested prior to or on the date of service. Bank Transfer, iDEAL, Stripe, Tikkie or cash (in €) payments are accepted. Invoices and receipts are provided upon request. Health insurance of any kind is not accepted. Clients are responsible for sessions to be paid in full.


Cancellations and Rescheduling

The Cancellation Policy is not a penalty or punishment. It is important that clients do not feel they are being punished when they are charged the Cancellation Policy full rate of the session or course. Cancellations and missed appointments can happen, that is life. In return, clients and participants understand that scheduling an appointment or registering for a course is a commitment to a time and space reserved especially for them and the container for their healing journey. 

Reschedules and cancellations within 24h of the scheduled session time will be charged the full fee.

With more than 24h of notice:

  • Rescheduling is possible without extra charge

  • If you cancel your session, we will keep a 10€ booking deposit and refund or void the remainder amount. This amount can be used as a credit towards a future booking for any session, workshop or course.

All session appointments made on the basis of sliding scale, “pay what you can” or “by donation” will also be charged at the full standard rate if it is cancelled or missed with insufficient notice. What the full standard rate is, will be communicated as a part of the discussion to mutually agree on a reduced rate.

Payment for missed or late-cancelled sessions will be due prior to being allowed to schedule another session.


Running Late

The appointment is considered in progress during the agreed upon time. Clients who are running late will unfortunately not receive additional time. Please let us know by email or text message as soon as possible if you know that you will be late. If running later than 15 minutes without notice, the appointment will be considered cancelled without notice and no refunds will be given.

Refunds

Payment for single sessions will be fully refunded if cancelled with more than 24 hours of notice, minus a booking deposit of 10€.

If a client has purchased a package of sessions and no longer wants to use some of them, a pro-rated refund may be given for the remaining unused sessions.

In the unlikely event that a course, individual session or workshop needs to be cancelled by us, any fee or deposit that has paid already will be fully refunded.

Liability Disclaimer

All of our wellness and guidance offerings ultimately aims to support and empower you to become your own healer and guide. We see our role as that of education, peer support and compassionate companionship. This is not a clinical mental or physical health service. We are not health care providers. We do not provide diagnosis, assessment or treatment of any mental or physical health conditions. We do not prescribe choices or actions and cannot guarantee any specific results or outcomes. Our services are intended to complement, and never to replace, care by an appropriately trained and authorised health care professional in your local jurisdiction. If we feel that you have needs which are outside of our scope of practice, we may request that you consult a health care professional in addition to, or instead of, working with us.

We see you as a free agent capable of honest self-assessment and responsible choice. We invite you to take responsibility for yourself and your experience, including a willingness to speak up about needs, set and maintain appropriate boundaries, and be in active choice to participate or leave a session at any given moment. As a client or participant, you acknowledge and agree that participation in our sessions is “at your own risk”, and not to hold us responsible or liable for any decisions you make based on information given, messages received during, or responses to any session.



Feel free to direct any questions to: reclaimingbelonging@gmail.com